Refund policy
Last updated: November 10, 2026
Returns
THE PERFUME BRAND perfumes can be returned unused within 7 days of receiving the order.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
Contact us to ask about return options and how to start a return.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
Returns of THE PERFUME BRAND perfumes are at the customer's expense, unless applicable law requires otherwise.
Damages and issues
Please inspect your order when you receive it. If the wrong white-label product or fragrance was delivered, bottles are broken, or there is any other problem with your order, contact us immediately via WhatsApp at 060 463 4765 or email returns@theperfumebusiness.co.za with your order details and pictures of the problem. This allows us to arrange for the affected package to be returned to us within 7 days of delivery for assessment and return or exchange processing.
Exceptions and non-returnable items
Before ordering any white-label package, we strongly recommend purchasing single perfume bottles from THE PERFUME BRAND to test the fragrances and perfume quality first.
White-label packages are manufactured per order and are generally non-returnable. For wrong products, broken bottles, or other order problems, please follow the immediate-contact and return arrangements under Damages and issues above.
Branded merchandise cannot be returned because it is branded with your unique brand.
Cancellation and changes to white-label orders
White-label orders cannot be cancelled or changed because we manufacture per order.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return or ask about an exchange, email returns@theperfumebusiness.co.za or contact us via WhatsApp at 060 463 4765.
For wrong products or fragrances, broken bottles, or any other order problem, contact us immediately with your order details and pictures so we can arrange for the affected package to be returned to us within 7 days of delivery.